A transcultural mediation program has been implemented in hospitals across the Île-de-France region, involving a mediator-interpreter and a physician-facilitator. An evaluation conducted by researchers has demonstrated its effectiveness and adaptability. It highlights immediate benefits for the therapeutic relationship, based on improved understanding and active listening for both healthcare providers and families, increased trust among all parties involved, and the initiation of compromise negotiations to resolve care-related impasses. Focus on the program in the pediatric department at Necker Hospital.